Ande.ai, Inc. (“Ande”) provides an event-inquiry platform for hospitality venues. When a consumer submits a private-event inquiry on a venue's website and opts in to SMS, Ande helps the venue send confirmations, answers to questions about the venue and event, and follow-ups related to that inquiry. SMS messages are sent only to users who have opted in.
Website: ande.ai
Support: support@ande.ai
Mailing address: 450 Park Ave. S, 12th Floor, New York, NY 10016
Users may receive SMS messages related to a private-event inquiry they submitted, including inquiry confirmations, answers to their questions about the venue or event, and follow-ups while the venue's events team reviews the request. These messages are transactional or operational in nature and are sent only after the user has provided consent on the venue's inquiry form.
Applicable message categories include:
We do not use this SMS program to send third-party marketing messages. Messages are limited to the inquiry the user submitted.
SMS messages are sent to adults who submit a private-event inquiry on a participating venue's website and who voluntarily opt in by checking the SMS consent checkbox on that inquiry form.
We do not send SMS messages to purchased, rented, or scraped contact lists. Recipients must provide their own phone number and affirmatively opt in.
Consumers opt in on a venue's public event-inquiry form, which is embedded on the venue's website through Ande's inquiry widget. The form collects contact information and event details. Before submitting, the user may optionally check an unchecked SMS consent checkbox that names Ande and explains the message type, frequency, rates, STOP and HELP instructions, and legal links. The checkbox is not pre-selected, is separate from any terms acceptance, and is not required to submit the inquiry.
To opt in, a user:
Users can later opt out by replying STOP to any SMS message from the program. Consent language shown in the application:
“By checking this box, I agree to receive SMS messages from Ande and the venue related to this event inquiry, including confirmations, answers to my questions, and follow-ups about my inquiry. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not required to submit an inquiry. See Ande's Privacy Policy and Terms of Service.”
Privacy Policy and Terms of Service are linked on the inquiry form.
The review images below use demo data only. They show the inquiry and SMS opt-in flow as presented to consumers on venue websites.
Demo Venue
Step 1 of 2
Contact Information
Demo Venue
Step 2 of 2
Event Details
Demo Venue — Event Inquiry
Thank you!
Your inquiry has been submitted. Demo Venue will follow up about your event.
Message frequency varies based on the user's inquiry activity and the venue's responses. Users may receive messages when the venue confirms the inquiry, answers questions, or sends follow-ups about that specific event inquiry.
Examples of messages sent through this program (demo venue and recipient names):
Users can opt out of SMS messages at any time by replying STOP. After opting out, users may receive a confirmation message and will no longer receive SMS messages from this program unless they opt back in through an approved process.
When a user replies STOP, we process the opt-out request and suppress future SMS messages to that phone number for this messaging program unless the user opts back in through the inquiry form or another approved process.
Users can reply HELP for help. When a user replies HELP, they receive information about the SMS program and how to contact support.
Example HELP response: “Ande: For help with SMS notifications, contact support@ande.ai or visit ande.ai/sms. Reply STOP to opt out. Msg & data rates may apply.”
Users can also contact us at support@ande.ai for assistance.
Message and data rates may apply.
Consent to receive SMS messages is optional and is not required to submit an event inquiry or to use the venue's services.
We do not sell SMS opt-in information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be sold or shared with any third parties.
SMS-related data may be shared with service providers as needed to deliver messages, operate the service, comply with law, or protect the security of the platform.
Please review our Privacy Policy and Terms of Service for more information. The Privacy Policy includes a Mobile Information section describing how phone numbers and SMS opt-in data are used.
Ande Line is an invitation-only conversational reservation service. Enrolled adults can text Ande to search for a single venue, ask whether a venue participates, review nearby alternatives, submit a special reservation request, and receive transactional updates about that request.
Consent language shown on the onboarding form:
“By checking this box, I agree to receive transactional Ande Line text messages from Ande about availability, reservation requests, quotes, confirmations, payment issues, and support. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase. See Ande’s Privacy Policy and Terms of Service.”
The onboarding form links to our Privacy Policy, Terms of Service, and this SMS program disclosure. We do not accept purchased, rented, or scraped contact lists.
Messages are transactional and operational. Ande Line does not send third-party marketing messages. Message frequency varies based on each user's reservation activity.
Reply STOP at any time to opt out of Ande Line messages. Reply START to opt back in after opting out. Reply HELP for help or contact support@ande.ai. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be sold or shared with any third parties. See our Privacy Policy and Terms of Service.
SMS messages from Ande are sent only to users who have opted in to the specific transactional program. Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help. Consent is not required to submit an inquiry or make a purchase. See our Privacy Policy and Terms of Service.